I cannot click “Pay Now”, what do I do?

If you are experiencing issues with the payment form and are unable to click the “Pay Now” button, please ensure that:

• You are not using non-Latin characters in the payment form
• You are not using any special characters, such as /, #, @ or – 
• You have entered your phone number correctly—please make sure it doesn't have spaces, hyphens, or brackets. The phone number must be entered with the correct country code and a "+."
• "Auto-fill" in the payment form might interfere with the process. In case this happens, please try to enter everything manually
• Your card is issued by Visa or Mastercard
• Your current location and the location where your card was issued are supported. The list of unsupported locations is here.
• You are not using a VPN or any similar browser extensions during your purchase 
  

Additionally, currently, MasterCard is not supported for cryptocurrency purchases from the US via our services. 
Users from the US can only use VISA debit cards. 

Another cause of this issue might be the browser you use to issue the payment. You can try using the incognito/private or a different internet browser and, if needed, a different device.

If the suggestions above do not help, you may contact us directly via chat, email, or ticket submission.
Before reaching out, please take a screenshot of the payment form — we need it for successful troubleshooting and further investigation.
You can cover sensitive information in the image, like card numbers or CVV code.